Online reviews make a great impact on your practice and can be more useful in generating new patients than traditional marketing efforts. Many patients look online to find a dentist, and even more patients reported that they trust online reviews as much as a personal recommendation. Having a lot of great online reviews also makes your practice more visible online as it increases your search ranking and clicks. The only problem is that it’s hard to get your real patients to write online reviews. YAPI solves this problem with apps that make it easy for your patients to brag about you online.
Turn Unhappy Patients Into Loyal Fans
The first step to managing your online reputation is to enable feedback collection. Regularly surveying your patients lets them know that you care about their experience and provides them with a venue to air their grievances.
With YAPI, you will be able to automatically sends customizable, mobile-friendly email surveys at desired intervals. The feedback will come back to your office so that you can respond immediately. Because YAPI allows your patients to offer negative feedback privately, your team members can address problems quickly and avoid damaging public reviews.
Collect A Lot Of Great Reviews
YAPI generates quality, authentic reviews by identifying your most happy patients and inviting them to leave a review on the review sites that matter most, such as Google, Yelp, Healthgrades, and Facebook. With YAPI, your patients get an automatic review request via SMS with a link that allows them to post a review while they are still in your office or any time later.
Once they click on your link, they are asked whether they had a 5-star experience with your practice. If they click “Yes,” they are prompted to select an app on their phone they like to use, such as Yelp, Google Maps or Facebook. They can post their review directly from the app. If they click “No,” they are directed to YAPI’s internal platform, where they can privately share their feedback with your office.
Let Your Reviews Go Viral
Take your word-of-mouth marketing to another level as you leverage the power of social proof and Facebook. With YAPI, your patients can post positive feedback directly to your Facebook Timeline. Every review has the potential of reaching all of your existing patients and their friends.
As people share it, comment on it, or like it, your reviews have the ability to go viral and attract many visitors to your site. It will help raise confidence, create a buzz and curiosity within your current patients and draw the attention of their friends and everyone connected with them.
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Let Your Patients Request Appointments Anytime, Anywhere In Seconds
Make your website and Facebook work harder for you by allowing your current and prospective patients request appointments online, even outside of your office hours.
With YAPI, your patients or their friends can request an appointment with you right from your Facebook page. When your patients request appointments on Facebook, your practice is immediately notified via a real-time pop-up alert on your front desk computer. Your team member can reach out and schedule patients right away and impress them with a timely response.
Get A Second Chance To Make A Good Impression
YAPI saves your patient’s feedback and creates a Patient Alert to remind your team about it at the following visits. This reminder creates an excellent opportunity for you to thank them for their feedback and strengthen your relationship further. If by chance, your patient happened to be critical of their experience with your practice, you gain another occasion to address and remedy the problem.
Within a month of opening Clearwater Dentistry, we were able to obtain over 15 five-star Google reviews and nearly 10 five-star Facebook reviews! New patients are now finding their dentists online more than ever, and these reviews are very helpful in growing the practice!
YAPI is a practice management software on steroids. Instead of having several different practice management integrations, YAPI is a one stop shop at a very, very reasonable price. And their customer service is amazing - they have always answered any questions I’ve ever had quickly.Dr Joshua Wyatt
I have had YAPI since I opened my practice about 2 years ago. Before that, I had practiced in a variety of capacities, including the Army, private practice and corporate dentistry. YAPI is one of those products that I feel I really could not run my practice without!!!!
Online Reviews have helped us garner about 30 reviews since it was started. And the customer service is top notch.Dr. Melanie Gritz Bond
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